Lead Technical Product Support Specialist
Sabre
- Montevideo
- Permanente
- Tiempo completo
- Under general direction, provides technical direction to internal and external high visibility customers.
- Works in collaboration with customer facing teams and Engineering to resolve complex issues.
- Accountable for quality assurance and technical coaching of L1/L2.
- Delivers mentoring sessions and product specific trainings to increase product knowledge and customer service skills.
- Handle system outages from a technical perspective and internal/external customer communications.
- Contribute in the process to prioritize problems regarding system bugs.
- Is in charge or collaborates on handling team technical communications and developing new technical procedures to drive efficiencies.
- Ability to multitask and handle tough deadlines are required.
- Works on multidisciplinary projects representing the care organization.
- Actively participates in Product Success forums, providing feedback and recommendations with a customer-centric approach.
- Position requires on call duties to quickly react to system incidents
- Works well in strategic problem-solving and customer management role
- Excellent communication skills (written and verbal)
- Proficient fluency in written and spoken English is required.
- Ability to learn, share and create knowledge.
- Attention to detail and ability to multi-task.
- Ability to work in a team environment with high level of autonomy.
- Ability to present technical information or reports in a friendly language.
- Good troubleshooting / investigation skills and ability to think outside the box.
- Advanced expertise in technical languages as XML, SOAP, REST or HTML.
- Advanced expertise using Sabre APIs, Digital Connect or Digital Experience.
- Sabre technology domain knowledge desired but not mandatory
- Good writing skills; produces technical documents and user guides.
- Computer/IT degree either technical or university, or commensurate experience required
- Minimum 2 years related experience working with Sabre APIs, or subject matter expertise in travel business solutions
- Understanding of development languages and scripting.
- Understanding of networking and basic software architecture.
- Familiar with monitoring tools.