Product Support Analyst

Sabre

Montevideo
Permanente
Tiempo completo

Hace 1 mes

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.Team DescriptionUnder direct supervision, responsible for responding to routine customer inquiries regarding products. Analyze problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains a log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.Daily dutiesProvide support to customer applications questions and analyze potential issues using diagnostic tools and recommending corrective actionsDevelop and maintain positive customer relations by delivering outstanding customer serviceCoordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.Job RequirementsExperience in providing customer supportAdvanced English communication (Oral and Written)Strong customer service focus and problem-solving ability requiredGood computer software skills and Internet capabilitiesAbility to work independently as well as in a teamFlexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Extra Paid Time Off (5 extra days each year)
3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
Daily meal allowance
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs
Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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