Senior Technical Account Management - Lodging, Ground and Sea Supply

Montevideo
Permanente
Tiempo completo

Hace 13 días

Team DescriptionThis is an exciting opportunity for an experienced professional Lodging, Ground and Sea, based in Sabre’s Montevideo office to support and enhance Sabre’s relationships with our key Lodging suppliers globally.Working under general direction of the Director LGS Supply this role will be closely supporting their assigned accounts with the resolution of issues, implementation of new Sabre products and projects defined by the suppliers.The individual will be communicating directly with our lodging customers and utilize advanced subject and technical knowledge to support all phases of project life cycles or until technical issues are being resolved.A key member of the Sabre Global Lodging, Ground & Sea (LGS) Team, this role will also assist the LGS Product Managers and Development Teams with to determine the viability of customer-driven requests as well as the rollout of new API’s on the Supply side.Strong communications skills and a willingness to make a difference for our key Lodging, Ground & Sea customers is must develop a stronger, more collaborative relationship with these customers whilst Sabre is going through a transformation of its system and services.Role and Responsibilities:

Demonstrates broad knowledge of the functional area. Exercises independent judgment and applies advanced skills, concepts, practices and procedures to complete several small to medium projects or a complex component of a large project.
Provides account management services to new and emerging supply partners
Works with suppliers on connectivity and provides guidance to and other internal customers.
Works with assigned accounts to drive market share and booking growth initiatives.
Communicates frequently with suppliers to support their strategy, business needs and objectives
Acts as an escalation point for suppliers to help them through the resolution path of technical issues that may occur. May be assigned escalation support for critical supplier issues outside of managed account portfolio.
Monitor supplier performance and advise on possible improvements
Coordinate across different channels: Demand, Product Development and Operations teams to drive the suppliers’ performance
Establish positive relationship in order to support the smooth implementation of new products and solutions within the Sabre platforms
Nurture customer relations and coordinate with various functional teams within Sabre to ensure customer requests are handled appropriately and in a timely manner
Receives general direction on assignments, with minimal review.
Decisions have impact on success of project team, department, work group, and/or our Supply partners.
This role is recognized as an expert by internal and external peers.

Travel may be required infrequentlyQualifications and Education Requirements:

3+ years of experience in account management, customer service, Help Desk, or technical sales roles.
Advanced English proficiency, with excellent written and verbal communication skills.
Strong client service orientation, with a proven track record of managing relationships across multiple geographies and cultures.
Experience in fast-paced, matrix-driven global environments, with the ability to manage multiple projects simultaneously.
Travel industry knowledge and familiarity with Sabre GDS functionality highly valued; understanding of Web Services/APIs is a plus.
Strategic and solution-oriented mindset, with curiosity and drive to develop expertise in Sabre’s Ground & Sea business.

Benefits:

Work in modern Zonamerica campus alongside all the amenities it has to offer!
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Extra Paid Time Off (5 extra days each year)
3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
Daily meal allowance
End of Year Break
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs
Fun employee engagement and development events

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